December 18th, 2008

toothybear

Mediacom must die

I got a call the other day about my past due bill with the cable company. "It's set up for automatic payment!" says I, "No it isn't I see no record of that" says the cable company billing person. "You have to go to the website and set it up!" I paid the bill over the phone.

So I go to the website, and can't log in, because I can't remember what my login/password that I set up 3 years ago, and I don't know my account number. I call them up and the woman says "Uh I can't give you your account number over the phone." and she'll send me a letter with it.

So then I asked about the automatic bill pay, and she says "I show $xxx coming out today." So, does Mediacom not have its act together? This on top of an unexplained, unacknowledged internet outage last week for 2 days.

And they want me to sign up for phone service? As if!

The only reason I don't ditch Medicom entirely is that the alternative is ... the phone company for Internet and some sort of dish bullshit for TV. <napoleon dynamite>Idiots!</napolean dynamite>.