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Okrzyki, przyjaciel!

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Mediacom must die [Dec. 18th, 2008|03:56 pm]
Okrzyki, przyjaciel!
I got a call the other day about my past due bill with the cable company. "It's set up for automatic payment!" says I, "No it isn't I see no record of that" says the cable company billing person. "You have to go to the website and set it up!" I paid the bill over the phone.

So I go to the website, and can't log in, because I can't remember what my login/password that I set up 3 years ago, and I don't know my account number. I call them up and the woman says "Uh I can't give you your account number over the phone." and she'll send me a letter with it.

So then I asked about the automatic bill pay, and she says "I show $xxx coming out today." So, does Mediacom not have its act together? This on top of an unexplained, unacknowledged internet outage last week for 2 days.

And they want me to sign up for phone service? As if!

The only reason I don't ditch Medicom entirely is that the alternative is ... the phone company for Internet and some sort of dish bullshit for TV. <napoleon dynamite>Idiots!</napolean dynamite>.
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Comments:
[User Picture]From: clobby
2008-12-18 10:37 pm (UTC)
I feel for you. I spent the past 2.5 months going after Cablevision for stealing two Playstation 3 games from our apartment, and am finally getting a bill credit. The last person that called me to ask whether I wanted home phone service sure got a mouthful, that's for sure.
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