|most unoriginal topic line: airlines suck
||[May. 12th, 2009|03:22 am]
Lucas is going to Buenos Aires tomorrow. American cancelled his flight for tomorrow, and rescheduled him such that he’d have a 35 minute layover in DFW for an international flight.
Here’s the thing — how fucking hard is it to program a computer to not book an impractical layover? This has happened to me multiple times and it is always a 45 minute ordeal in an automated answering system to fix the problem. And Orbitz will fix it, sure but they will give you NO sympathy if they have you fly into Kennedy and then have 3 hours to make a connecting flight in fucking NEWARK. That’s an OK connection in their book, and if you don’t like it you can eat it.
And the airlines feel no remorse about stranding you in New York City overnight, where you have a choice between spending $200 on a hotel and taxis or sleeping on the floor in the terminal. And note well — there are NO couches in airports — only chairs precisely engineered so that no one can lay down on them.
I know that there are economic forces conspiring to make Airlines hard to run profitably. But maybe they’d sell more tickets if they didn’t do everything in their power to make air travel stressful and miserable. And I don’t blame the pilots, mechanics, terminal workers and cabin staff. The problem comes right from the fucking top — the MBAs and accountants who think they’re masters of the universe.
Originally published at Do My Eyes Look Scary?. You can comment here or there.